Refund policy

Damages and Issues

We encourage you to inspect your order immediately upon receipt. If you find that your item is defective, damaged, or if you received the wrong product, please contact us as soon as possible at support@poolooo.com. We will evaluate the specific issue and discuss potential refund options on a case-by-case basis.

No Return Policy

Due to the perishable and custom nature of our baked goods, all sales are final and we do not accept returns. 

However, your satisfaction is important to us, so if you experience any issues, do not hesitate to reach out at support@poolooo.com so we can address your concerns.

 

Refund Process

Evaluation: Once you contact us regarding any issue at support@poolooo.com, we will work with you to understand the problem.

Approval: If a refund is deemed appropriate, we will notify you of our decision.

Processing: Approved refunds will be processed using your original payment method. Please allow a few business days for your bank or credit card company to reflect the refund on your account.

 

Contact Us

If you have any questions or need further assistance regarding our refund policy, please email us at support@poolooo.com.

Thank you for your understanding and for supporting