Shipping policy

Delivery Charges

  • Minimum Order Value:
    • We currently ship orders of £25 or more
    •  (满 £25 起送).
  • Free Delivery:
    • Enjoy free delivery on all orders over £45
    •  (满 £45 包邮).
  • Standard Delivery Fee:
    • For orders £25-£45, the delivery fee will be determined based on the next-day delivery rate provided by our trusted courier partner
    • (£25–£45 的订单按次日达快递费率收取运费). 

 

Delivery Timing

  • We use next-day delivery services (e.g. Royal Mail Tracked 24); however, the actual delivery date is determined by the courier and cannot be guaranteed. Delivery may be delayed due to courier operations, weather, or other factors beyond our control.
  • （我们所有订单都使用次日达服务，但实际到达日期由快递公司决定，无法保证一定次日送达，可能因快递运营、天气等原因延迟）

 

Customer Responsibility

  • Dispatch Date Selection:
    • At the time of checkout, you can choose your preferred dispatch day. Please note that the dispatch day is not the delivery day.
    • （下单时请选择方便接收包裹的发货日期，请注意发货日不等于实际到达日）
  • Customer Responsibility: 
    • Customers are responsible for ensuring they are available to receive the delivery on the actual delivery day. If food spoils or loses quality due to customer-related reasons (e.g. missed delivery, unavailable to receive the parcel), we are unable to offer a refund.
    • （客户需确保在实际到达日可正常收件；如因无人签收、错过派送等客户原因导致食品变质或影响品质，恕不退款）
  • Cancellation Policy:
    • Please note that orders cannot be canceled within 24 hours of the chosen dispatch day.
    • （所选发货日前 24 小时内 的订单不可取消）

 

Order Preparation and Tracking

  • Freshness Commitment:
    • We prepare orders on the same day as dispatch to ensure you enjoy the freshest product possible.
    • （我们承诺尽量保证订单在发货当日新鲜制作）
  • Tracking:
    • Once your order has been dispatched, you will receive tracking details so you can monitor your delivery in real time.
    • （发货后将提供物流追踪信息）

 

Disclaimer（免责声明）

  • During transportation, uncontrollable logistics factors such as rough handling, extrusion or collision may cause issues like squeezed deformation or slight damage to the bread. We shall not be liable for such problems if the bread is still edible; if it becomes inedible due to the damage, we will handle it appropriately based on the actual situation. Thank you for your understanding.
  • （物流运输过程中，可能因暴力分拣、挤压碰撞等不可控因素，导致面包出现挤压变形、轻微破损等情况。若此类问题不影响正常食用，我方将无法承担相关责任；若已影响食用，我们会根据实际情况酌情处理，敬请谅解）
  • All bread is handcrafted, so minor flaws such as slight cracks, hollow centers, or slight deformation may occur. These are normal phenomena in the handmade process and do not affect edibility or quality.
  • （面包均为纯手工制作，过程中可能出现轻微开裂、空包、形状不均等细微瑕疵，此类情况属于正常工艺范畴，不影响食用及品质）
  • Kind Reminder: If you have high requirements for the regularity and surface integrity of the bread and are concerned about minor handmade flaws or slight appearance damage caused by transportation, please place your order cautiously.
  • （温馨提示：若对面包的外形规整度、表面完整性有较高要求，介意手工细微瑕疵及运输可能造成的轻微外观损伤，建议谨慎下单）

 

Delivery Areas

  • Our delivery service is available throughout the UK. Please contact us if you have any questions regarding specific delivery locations or special requests.

 

Questions and Assistance

  • If you have any inquiries or require further assistance regarding shipping fees, delivery times, or our cancellation policy, please do not hesitate to reach out to us at support@poolooo.com.
  • Thank you for supporting us. We look forward to serving you with our delicious, freshly baked goods delivered right to your doorstep!